Chief Concierge at Rydges Wellington, Phil Shearer, was recently announced winner of the Concierge award at the 2019 HM Awards in Sydney.
Enthusiastically attending to the needs of guests at Rydges Wellington for last eight years and a member of Les Clefs d’Or, the global network of concierges, since 2008, Phil is a man with an incredible memory. A self-proclaimed “director of fun” Phil’s meticulous attention to detail and unsurpassed service ethic creates a welcoming home away from home experience, especially for repeat guests. A master of surprise and delight, Phil engages ways to connect with guests by remembering preferred food, beverages, hobbies and things considered important in their lives.
Discretion and humility is second nature to Phil, whether he is expecting the New Zealand Prime Minister, a high profile guest or someone in need of special assistance during their stay. Phil is highly organised and works tirelessly to anticipate their every need, and admits that the devil is in the detail whereby the smallest of tokens can make a major difference to weary travellers.
Marcus Keenan, General Manager for Rydges Wellington says he consistently receives fantastic feedback about Phil, including his amazing memory, fantastic customer service, and being an all-around great guy.
The Australasian awards celebrate excellence in the hotel industry and feedback from the organisers this year was that the quality entries was second to none.
QT Wellington, a property owned by EVENT who is Rydges’ parent company, received a highly commended for New Zealand Hotel.