Tracey Poole

Tracey Poole has been appointed Hotel Manager for Hilton Lake Taupo. With a hospitality career spanning more  than 20 years, including the iconic Soneva properties, under the Six Senses brand in the Maldives, Poole returns to New Zealand to join Hilton Lake Taupo, bringing a vast experience across multiple markets.

Most recently, Tracey was General Manager of Alila in Wuzhen, China and, prior to that, at the Anandi Hotel & Spa in Shanghai where she oversaw the pre-opening for the brand. Work during this transitional time included the development of the luxury and wellbeing concepts to increase the hotels’ brand awareness and alignment with the growing hospitality trendsacross the world.

“My vision for Hilton Lake Taupo is to integrate global hotel trends into the resort’s core philosophy to enhance guest experience and overall wellbeing. My experience with renowned wellbeing brands has given me some great concepts to bring into the region. Watch this space!” says Poole.

Originally, from Tauranga in the Bay of Plenty, Poole is delighted to be returning closer to home and family. Poole is excited to be an integral part of the Hilton Lake Taupo and Australasian teams to bring her experience and passion for hospitality and high-end luxury wellness resorts.

Poole joins the Hilton Lake Taupo team as the hotel celebrates a successful 10 years of hospitality in Taupo. Originally built in 1889 as The Terraces Hotel, the property has transformed into an iconic North Island destination and an integral part of the Taupo community. The team has spent the past decade working to refine and constantly revise the property welcoming guests from all over New Zealand and the World.

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