Commuters’ coffee ride
Three new Coffee Station branded kiosks have opened in as many weeks in Auckland – including Newmarket, New Lynn, and now Panmure. This builds on the success of the first Coffee Station kiosk established at Papakura Train Station in early 2016.
Martin Howard, co-owner of the company, said of the opening of the fourth location; “Having the first coffee to go concept trialled in Papakura gave us the opportunity to really listen to customer feedback and focus on creating the right systems that would make the customer experience as seamless as possible for commuters travelling through Newmarket, New Lynn and Panmure Train Stations. This has included the creation of an APP that allows customers to pre-order online so that when they arrive at the station their takeaway coffee or other drink is waiting for them along with any food items they have ordered.
“Nobody wants the stress of waiting in line for coffee when they know their train is about to arrive so having it ready and waiting with a smile is something that our customers tell us they really appreciate.
“We have also made it our focus to use New Zealand suppliers and local staff wherever possible in each of our four locations.”
Kevin Leith, Group Manager Market and Engagement at Auckland Transport says; “Aside from demonstrating strong business and people values, the Coffee Station team has demonstrated a good understanding of who our customers are.”
The kiosks provide a large range of hot and cold beverages and food items. Each location opens in time for commuters catching the first train even if that is as early as 5.30am the team will be there to prepare online or counter orders with a smile. The Coffee Station APP can be downloaded by searching for ‘Coffee Station’ in Google Play or Apple App store and simply install.