The new Pinnacle Tower at the Cordis Auckland has a new Front Of House Manager, Erhard Schmucker.

After spending the last 10 years working in luxury hotels in the Middle East, Erhard Schmucker has made the move back to New Zealand, accepting the role of Front Office Manager at Cordis Auckland.

Erhard started his career at The Langham Hospitality Group in Auckland. Now a dad of four, his decision to return to New Zealand after a decade in the Middle East was driven by his desire to come home and let the children learn how to be Kiwis.

“We are delighted to welcome Erhard back to Cordis Auckland. With the upcoming opening of the new Pinnacle Tower, the hotel at 640 rooms will be the largest in New Zealand and Erhard brings a wealth of experience thanks to his past roles in large operations.

Erhard Schmucker, Front of House Manager, Cordis Auckland.

“This will help ensure that when Auckland is ready to welcome both domestic and international visitors, we’ll be ready at Cordis Auckland, to create those heartfelt service moments that we are renowned for,” said Franz Mascarenhas, Managing Director at Cordis Auckland.

Erhard’s roles in the Middle East included Director of Front Office at Mondrian in Qatar, Front Desk Manager of the 1,600+ room JW Marriott in the UAE and more recently, as Assistant Director of Operations at the 654 room Grand Sheraton in Dubai.

Erhard said he is most excited to connect directly with his guests and train his team to offer the world class, luxury service Cordis is known for.

“I couldn’t be more excited to return to my old stomping ground, at such a pivotal moment for the hotel. No matter what the occasion, my team and I will strive to deliver the impeccable 5-star service Cordis guests have come to love and expect. From the moment a guest arrives to the moment they leave, it’ll be an experience they’ll never forget,” said Erhard.

Erhard officially started in the role on Monday 18 October.

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1 Comment

  1. Hello there
    I do hope your time in the Middle East was as happy as mine.I taught in Egypt for 2yrs and then I had few weeks in Dubai.Love the culture of the middle east and hope that you reflect that here in NZ ?

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