New ‘ITO’ course brings staff up to speed
Successful hospitality employers know that training and retaining great staff is essential for a successful and sustainable business. The challenge is how can those businesses who need to get staff up to speed quickly find a reliable way to do it. ServiceIQ now has the answer.
The hospitality Industry Training Organisation (ITO) is offering a short and intensive introductory on-job training programme that gives new untrained staff the essential knowledge and skills to make a profitable contribution to the business from the start.
The new induction programme is also NZQA approved and rewards successful trainees with four unit standards that they can put towards a full hospitality qualification.
ServiceIQ CEO Andrew McSweeney says the ITO has created the programme in response to the fast-growing industry’s demand for skilled staff, and as a way for talented people with the right attitude to get a job without experience.
“It’s very timely because the industry is facing an on-going skills shortage and this programme will go a long way to help fix that,” says Andrew.
“In only three months or less a talented recruit with the right attitude can go from untrained to skilled and confident in the essentials.
“It’s designed to be a win-win for busy employers who need to upskill staff fast, and for people who don’t yet have the skills but are genuinely willing to learn as they earn. They have a great opportunity to gain real skills, experience and maybe even kick-start a career by qualifying fully on-job with a good employer.”
The ‘Hospitality Savvy Award’ speedily delivers must-have basics, including legal compliance in food safety, health & safety and customer service for large and small quick-service restaurants, take-away outlets, cafés, clubs, and pubs serving food.
The programme focuses on delivering everything kitchen-ready staff need to know including: food contamination hazards, cross-contamination and how to prevent it, food control plans, personal hygiene requirements and food safety practices and how to apply them, how to provide excellent customer service, knowing how to use the correct health, safety and security practices to keep customers and employees safe, and how to apply the business’s standard operating procedures and code of conduct.